Volume 16, Issue 1 (Jan-Feb 2022)                   mljgoums 2022, 16(1): 48-53 | Back to browse issues page

XML Print


Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

ameri E, Farhadi Mahali A, Tabari M, Maetoofi A. Analysis of the Policy-Making Gap in the Hoteling Quality Promotion of the Health System Development Plan in Providing Laboratory Services in Hospitals Affiliated with the Golestan University of Medical Sciences, Iran. mljgoums. 2022; 16 (1) :48-53
URL: http://mlj.goums.ac.ir/article-1-1393-en.html
1- Department of Administration, Gorgan Branch, Islamic Azad University, Gorgan, Iran
2- Department of Administration, Gorgan Branch, Islamic Azad University, Gorgan, Iran , afarhadi19@yahoo.com
3- Department of Administration, Ghaemshahr Branch, Islamic Azad University, Ghaemshahr, Iran
Abstract:   (451 Views)
Background and objectives: The hoteling quality promotion is part of the health system development plan, based on which the physical appearance of laboratories of public hospitals are improved and renovated. The present study aimed to evaluate the policy-making gap in the hoteling quality promotion of the health system development plan in providing laboratory services in public hospitals in the Golestan Province, Iran.
Methods: This descriptive-analytical and cross-sectional study was performed on 384 medical staff and physicians working in laboratories of public hospitals affiliated with the Golestan University of Medical Sciences, Golestan Province, Iran. Data were collected using a 35-item researcher-made questionnaire that was distributed and collected over a period of six months. We examined the extent of the gap between the current and expected status based on the two components: the alignment of key stakeholders with health system development policies and stakeholders' opposition to health system development policies, as well as the extent of the gap
Results: The hoteling quality promotion was about -0.05 in providing laboratory services in public hospitals of the Golestan Province, indicating a low gap between the current and favorable status in the fifth axis of the health system development plan in terms of supervision.
Conclusion: The implementation of the hoteling quality promotion plan in providing laboratory services in public hospitals of the province is not consistent with the expected goals of the fifth axis of the health system development plan. Therefore, there is a need to examine and eliminate effective factors contributing to this gap.
Full-Text [PDF 708 kb]   (126 Downloads) |   |   Full-Text (HTML)  (132 Views)  
Research Article: Original Paper | Subject: Others
Received: 2021/06/19 | Accepted: 2021/06/20 | Published: 2021/12/29 | ePublished: 2021/12/29

References
1. Parasuraman A., Zeithaml VA., Berry LL. SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing 1988; 64(1): 12-40.
2. Devlin AS, Andrade CC. Quality of the hospital experience: Impact of the physical environment. In: Fleury-Bahi G, Pol E, Navarro O, Editors. Handbook of environmental psychology and quality of life research. Berlin, Germany: Springer; 2016: 421-40. [View at Publisher] [DOI:10.1007/978-3-319-31416-7_23] [Google Scholar]
3. Sacouche DA, Morrone LC, Silva JS Jr. Impact of ergonomics risk among workers in clothes central distribution service in a hospital. Work 2012; 41(Suppl 1): 1836-40. [DOI:10.3233/WOR-2012-0394-1836] [PubMed] [Google Scholar]
4. Bone SL. Patients' emotional needs. Radiol Technol. 2016; 87(6): 716-7. [View at Publisher]
5. Kerfoot KM. Hospitality and service: Leading real change. Medsurg Nurs. 2009; 18(5): 319-20, 318. [PubMed] [Google Scholar]
6. Miller C. Meeting responsibility: A safety program for housekeeping. Exec Housekeep Today. 1983; 4(8): 6. [View at Publisher] [Google Scholar]
7. Adams A. Medicine by design: The architect and the modern hospital, 1893-1943. Minneapolis, MN: University of Minnesota Press; 2008. [View at Publisher] [Google Scholar]
8. Nzuve S, Mwarey DC. Human resource planning in faith-based hospitals in Kenya [Online]. [cited 2013]; Available from: [View at Publisher] [DOI:10.2139/ssrn.2223924] [Google Scholar]
9. Smith AK. Total quality management in the public sector. Part 1. Quality Progress. 1993; 26(6): 45-8. [View at Publisher]
10. Hyatt A. Patients, not customers. Br Dent J 2003; 194(11): 584-5. [View at Publisher] [DOI:10.1038/sj.bdj.4810236]
11. Chapman AL, Zachary Rosenthal M. Managing Therapy-interfering Behavior: Strategies from Dialectical Behavior Therapy. [View at Publisher] [Google Scholar]
12. Washington, DC: American Psychological Association; 2015.
13. Berry LL, Seltman KD. Management lessons from mayo clinic: Inside one of the world's most admired service organizations. New York, NY: McGraw Hill Professional; 2008. [PubMed]
14. Moghadamnia A, Jahani M, Bijani A, Yaminfirooz M, Naghshineh A, Mohammadnia K. Evaluation of performance indicators and frequency of patient referrals in the hospitals affiliated with Babol University of Medical Sciences in 2013. J Babol Univ Med Sci 2016; 18(5): 61-9. [In Persian]. [View at Publisher] [Google Scholar]
15. Rafiee N, Bahrami MA, Zare V, Mohammadi M. Organizational climate and work addiction in Shahid Sadoughi University of Medical Sciences, 2014: A Case Study. Electron Physician. 2015; 7(8): 1602-8. [In Persian] [DOI:10.19082/1602] [PubMed] [Google Scholar]
16. Alvani SM, Shalviry M. Public issues management. 2014.
17. Sarvaran B, Eslami A, Nikan F, Narimani MR. Upgrading hospital hotel services is a step towards increasing the satisfaction of service recipients. Fifth Specialized Congress on Hospital Construction and Resource and Equipment Management, Tehran. [In Persian].
18. Jafar Tajrishi M, Tabibi S J, hajinabi K.The Effect of Hoteling Services Quality on Patient Loyalty from Patients' Viewpoint in Private Hospitals of Tehran. Journal of Payavard Health. 2018; 12 (4): 239-248. [View at Publisher] [Google Scholar]
19. Seyed Majid Shirzadi, Pouran Raeissi, Amir Ashkan Nasiripour, Seyed Jamaleddin Tabibi: Hoteling Services' Quality in Public Hospitals of Iran.Journal of Health Information Management. 2016. [View at Publisher] [Google Scholar]
20. Maher A, Aghajani M, Ghotbi M, Barazandeh S, Safaei A, Anbari L, et al. Managing and Improving the Quality of Hotel Services Through a Program to Improve the Quality of Hoteling in Government Hospitals in the Health Transformation Plan: Implementation Process, Results, and Challenges. Hakim Health Sys Res. 2017; 20(2): 99-109.
21. Bartholomew U, Chukwuemeka E, E.O. The Obstacles to Effective Policy Implementation by the Public Bureaucracy in Developing Nations: The Case of Nigeria/Singaporean. Journal of Business Economics and Management Studies. 2013; 1(8): 34-43. [View at Publisher] [DOI:10.12816/0003788] [Google Scholar]

Add your comments about this article : Your username or Email:
CAPTCHA

Send email to the article author


Rights and permissions
Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

© 2007 All Rights Reserved | Medical Laboratory Journal

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.