Sat, Apr 20, 2024
Volume 17, Issue 4 (Jul-Aug 2023)
mljgoums 2023, 17(4): 24-27 |
Back to browse issues page
Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
Ameri E, Farhadi Mahali A, Tabari M. Evaluation of the policy of improving the quality of visit service in the reform plan in laboratories of medical-teaching centers in Golestan province, Iran. mljgoums 2023; 17 (4) :24-27
URL: http://mlj.goums.ac.ir/article-1-1610-en.html
URL: http://mlj.goums.ac.ir/article-1-1610-en.html
1- Department of Management, Gorgan Branch, Islamic Azad University, Gorgan, Iran , ehsan_ameri59@yahoo.com
2- Department of Management, Gorgan Branch, Islamic Azad University, Gorgan, Iran
3- Department of Management, Qaemshahr Branch, Islamic Azad University, Qaemshahr, Iran
2- Department of Management, Gorgan Branch, Islamic Azad University, Gorgan, Iran
3- Department of Management, Qaemshahr Branch, Islamic Azad University, Qaemshahr, Iran
Abstract: (1331 Views)
Ehsan Ameri 
1, Ali Farhadi Mahali2 , Mojtaba Tabari3
Background: Improving the quality of visit services in laboratories of medical-teaching centers of universities of medical sciences plays a major role in providing better services to patients. The present study aimed to evaluate the policy of improving the quality of visit services of the reform plan in laboratories of medical-teaching centers in Golestan province.
Methods: The present research was cross-sectional and had a descriptive-analytical type. A total of 384 staff in the diagnostic laboratories were selected for the study using a simple random sampling method. The data collection tool included a 35-item researcher-made questionnaire.
Results: There was a gap between the current and desired status of the fourth axis of the health system reform plan. The gap was about -0.01, indicating that there was a gap between the current and desired status and it was related to the supervision department according to the respondents in the target statistical population.
Conclusion: The implementation of this plan was effective in improving the quality of visit services in laboratories of medical-teaching centers in Golestan province but this effectiveness did not meet the goals of the fourth axis of the reform plan. Therefore, the factors, which caused a lack of supervision among the executive departments of laboratories of medical-teaching centers in Golestan province, should be removed for increasing the effectiveness of this plan.
1, Ali Farhadi Mahali2 , Mojtaba Tabari3 Background: Improving the quality of visit services in laboratories of medical-teaching centers of universities of medical sciences plays a major role in providing better services to patients. The present study aimed to evaluate the policy of improving the quality of visit services of the reform plan in laboratories of medical-teaching centers in Golestan province.
Methods: The present research was cross-sectional and had a descriptive-analytical type. A total of 384 staff in the diagnostic laboratories were selected for the study using a simple random sampling method. The data collection tool included a 35-item researcher-made questionnaire.
Results: There was a gap between the current and desired status of the fourth axis of the health system reform plan. The gap was about -0.01, indicating that there was a gap between the current and desired status and it was related to the supervision department according to the respondents in the target statistical population.
Conclusion: The implementation of this plan was effective in improving the quality of visit services in laboratories of medical-teaching centers in Golestan province but this effectiveness did not meet the goals of the fourth axis of the reform plan. Therefore, the factors, which caused a lack of supervision among the executive departments of laboratories of medical-teaching centers in Golestan province, should be removed for increasing the effectiveness of this plan.
Keywords: Gap, Policy making, Health system, Health care reform, Health plan, Laboratory services, Quality of health care
Research Article: Research Article |
Subject:
Laboratory Sciences
Received: 2023/01/2 | Accepted: 2023/01/24 | Published: 2023/03/14 | ePublished: 2023/03/14
Received: 2023/01/2 | Accepted: 2023/01/24 | Published: 2023/03/14 | ePublished: 2023/03/14
References
1. Osborne SP. From public service-dominant logic to public service logic: are public service organizations capable of co-production and value co-creation? Public Management Review. 2018; 20(2): 225-231. [View at Publisher] [DOI] [Google Scholar]
2. Koornneef, Erik J., et al. Health system reform in the emirate of Abu Dhabi, United Arab Emirates. Health policy, 2012, 108.2-3: 115-121. [View at Publisher] [DOI] [PubMed] [Google Scholar]
3. Nabilou B, Salem Safi P, Yusefzadeh H. Performance assessment of health system reform plan in the hospitals affiliated with Urmia University of medical sciences. Nursing and Midwifery Journal. 2017; 14(11): 896-905. [View at Publisher] [Google Scholar]
4. Gholamzadeh Nikjoo R, Sokhanvar M, Motaharirad K, Taghi Khodayari M. Quality of Outpatient Visits in Selected Public and Private Clinics in Tabriz City in 2018. Hakim. 2019; 22(3): 249-257. [Persian] [View at Publisher] [Google Scholar]
5. Hasanpoor E, Delgoshie B, Gorji H, Khogam M, Sokhanvar M. Surveying The Standard of Outpatient Visit Time among General Hospitals: A case study in Qazvin. jhosp. 2015; 14(3): 75-81. [Persian] [View at Publisher] [Google Scholar]
6. Ferdosi M, Raeisi A, Ganji H, Vesal S, Jannesari A, Yazdi H. Investigating the Effects of Quality Improvement Package of Outpatient Visit from Iran Health Transformation Plan in Alzahra University Hospital, Isfahan, Iran (2014-2015). Health Information Management. 2016; 13(4): 292-296. [Persian] [View at Publisher] [Google Scholar]
7. Chen BL, Li ED, Kazunobu Y, Ken K, Shinji N, Miao WJ. Impact of adjustment measures on reducing outpatient waiting time in a community hospital: application of a computer simulation. Chinese Medical Journal (English Edition). 2010; 123(5): 574. [View at Publisher] [Google Scholar]
8. Schinkel S, Schouten BC, Street RL Jr, van den Putte B, van Weert JC. Enhancing Health Communication Outcomes Among Ethnic Minority Patients: The Effects of the Match Between Participation Preferences and Perceptions and Doctor-Patient Concordance. J Health Commun. 2016; 21(12):1251-1259. [View at Publisher] [DOI] [PubMed] [Google Scholar]
9. Kermanchi J, Aghajani M, Ghotbi M, Shahrami A, Olyaeemanesh A, Manavi S, et al. A review of the Program to Improve the Quality of Visiting Services in Government Hospitals in Line with the Development of the Health System Through Focusing Its Achievements. Hakim. 2017; 20 (1):54-63. [In Persian] [View at Publisher]
10. Aeenparast A, Tabibi SJ, Shahanaghi K, Aryanejhad MB. Reducing outpatient waiting time: a simulation modeling approach. Iranian Red Crescent medical journal. 2013; 15(9):865-9. [In Persian] [DOI]
11. Nabavi, N, Azarfar, A, Ravanshad, Y, Ghahremani, S. Investigating patients' attitudes regarding the characteristics of the desirable physician. Medical journal of Mashhad university of medical sciences, 2021; 64(3): 3327- 3334. [In Persian] [View at Publisher] [DOI] [Google Scholar]
12. Banerjee A, Sanyal D. Dynamics of the doctor-patient relationship: A cross-sectional study on concordance, trust, and patient enablement. Journal of family & community medicine. 2012; 19(1):12-9. [DOI]
13. Maftoon F, Farzadi F, Aeenparast A. Time spent during outpatient visits in family physician and referral system: Providers' perspectives. Payesh 2015; 14 (6): 623-628. [Persian] [View at Publisher] [Google Scholar]
14. Dadgar R, Jahani MA, Mahmoudi G. The impact of health system reform plan on the hospital's performance indicators of Lorestan University of Medical Sciences. Yafte. 2017; 19(2): 93-102. [Persian] [View at Publisher] [Google Scholar]
15. Jahani M, Fakhteh R, Fathi A, Khosravi A, Mahmoudi G. Factors Affecting of the Mean Rates Visiting-Hour Indicator in the Hospitals of Mazandaran University of Medical Sciences after Implementation of Health System Reform Plan. Journal of healthcare management. 2018; 9(3): 19-27. [Persian] [View at Publisher] [Google Scholar]
16. Bastani P, Barati O, Sadeghi A, Sharifi S, Abhari S. Analysis of Service Quality Gap in Outpatient Wards Using SERVQUAL Model in Shahid Motahhari Clinic of Shiraz in 2014. JRUMS. 2016; 14 (12): 1015-1032. [Persian] [View at Publisher] [Google Scholar]
17. Hasanpoor E, Asghari JafarAbadi M, Saadati M, Sokhanvar M, Haghghoshaei E, Janati A. Provincial level survey provides evidence for remarkably short outpatient visit length in Iran. International Journal of Hospital Research. 2015; 4(2): 77-82 [Persian]. [View at Publisher] [Google Scholar]
18. Mosadegh Rad AM. The role of participative management in outpatients' waiting time, visit time, and satisfaction at Razi Hospital, Qazvin, Iran (2002). Hakim Res J. 2004; 7(3): 14-23. [Persian] [Google Scholar]
19. Ansari H, Kebriaei A. Comparison of Quality Gap of Physiotherapy Services in Public and Private Centers in Zahedan City Using SERVQUAL Model (Iran). Journal of Qum University of Medical Sciences. 2017; 11(10):77-87. [Persian] [View at Publisher]
20. Alvani SM, Shalviry M. Public issues management. 2014.
21. Bakar C, Akgün HS, Al Assaf AF. The role of expectations in patients' hospital assessments: A Turkish university hospital example. Int J Health Care Qual Assur. 2008; 21(5): 503-16. [DOI] [PubMed] [Google Scholar]
22. Kebriaei A, Akbari F, Hosseini M, Eftekhar Ardabili H, Pourreza A. Survey on the quality gap in primary health care in Kashan health centers. The Journal of Qazvin Univ of Med Sci. 2004; 8(31): 82-8. [Persian] [View at Publisher]
23. Tabibi SJ, Gohari MR, Shahri S, Aghababa S. Assessment Of Health Care Services In Outpatient Clinics Based On SERVQUAL Model In Hospitals Of Tehran. Payavarde Salamat. 2012; 5(4): 49-56. [Persian] [View at Publisher] [Google Scholar]
24. Roohi G, Asayesh H, Abdollahi A, Abbasi A. Evaluation of the client's expectations and perceptions gap about the quality of primary health services in Gorgan health center. Journal of Jahrom University of Medical Sciences. 2011; 9(3): 41-7. [Persian]. [View at Publisher] [DOI] [Google Scholar]
25. Aghamolaei T, Zare Sh, Kebriaei A, Pudat A. Quality of primary health services from the view of female clients of Bandarabbas health care services centers. Payesh Journal 2008; 7(2): 121-7. [In Persian]
26. Karydis A, Komboli M, Pannis V. Expectation and perception of Greek patients regarding the quality of dental health care. Int J Qual Health C. 2001; 13(5): 409-16 [View at Publisher] [DOI] [PubMed] [Google Scholar]
27. Rafiee N, Bahrami MA, Zare V, Mohammadi M. Organizational climate and work addiction in Shahid Sadoughi University of Medical Sciences, 2014: A Case Study. Electron Physician 2015; 7(8): 1602-8. [Persian]. [View at Publisher] [DOI] [PubMed] [Google Scholar]
Send email to the article author
| Rights and permissions | |
 |
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. |
Enamad
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.